REFUND POLICY
1. Refund Eligibility: Refunds are applicable only if the laundry service does not meet the agreed-upon quality standards or if there are significant errors in billing.
2. Request Deadline: Customers must request a refund within 48 hours of receiving their laundry order to be eligible for consideration.
3. Proof of Purchase: Customers must provide proof of purchase, such as a receipt or order number, when requesting a refund.
4. Quality Assessment: Our team will assess the quality of the laundry service or billing error to determine if a refund is warranted.
5. Refund Process: Refunds, if approved, will be processed within 7-10 business days via the original payment method used for the transaction.
6. Partial Refunds: In some cases, partial refunds may be issued based on the extent of the issue identified.
7. Non-Refundable Items: Certain items, such as damaged garments due to customer negligence or items not specified for laundry service, are non-refundable.
8. Cancellation Policy: Refunds for canceled orders are subject to our cancellation policy, which may include a cancellation fee depending on the timing of the cancellation.
9. Communication: Customers are encouraged to reach out to our customer support team promptly with any concerns or issues regarding their laundry service to facilitate a resolution.
10. Dispute Resolution: In the event of a dispute regarding a refund request, our customer support team will work with the customer to reach a fair and satisfactory resolution.
